In the Fall of 2016, the New York Department of Health announced the termination of its contract with a third party Medicaid billing system. This meant that a completely new feature, Claims & Eligibility, would need to be implemented within our software, Medicaid Direct. With less than 4 months of lead time (by January of 2017) our team would need to build this new functionality or Frontline stood to loose 350+ customers.
I had recently joined Frontline Education as a Senior UX Designer when I was asked to participate in this initiative. The project manager had roughed out the task flows as well as providing mockups for some of the screens.